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Hotel Reception Desk

Turning Pro

Sat, Feb 7 | Online | 2:00 PM | 20.00 | 
For hairstylists, barbers, servers, and guest-facing professionals focused on polished communication and exceptional client experience.

You Will Gain:
✔ Polished client communication
✔ Professional social presence
✔ Skills for exceptional customer experiences

 

Class Schedule & Agenda (45 minutes)

0:00 – 5:00 | Welcome & Introduction

  • Overview of Turning Pro and class goals

  • Setting expectations for a practical, respectful session

  • Brief reflection: what feels most challenging in client interactions?

5:00 – 15:00 | First Impressions & Professional Presence

  • Creating trust in the first moments

  • Professional appearance, posture, and tone

  • Setting the stage for positive client interactions

15:00 – 25:00 | Client Communication Essentials

  • Speaking with clarity and confidence

  • Listening to understand client needs

  • Polite, professional language that builds rapport

25:00 – 35:00 | Handling Challenging Client Situations

  • Managing difficult or uncomfortable interactions

  • Setting boundaries respectfully

  • Staying calm and professional under pressure

35:00 – 42:00 | Turning Pro in Practice

  • Real-world scenarios and guided discussion

  • What to say — and how to say it

  • Turning everyday interactions into relationship-building moments

42:00 – 45:00 | Wrap-Up & Takeaways

  • Key takeaways and practical reminders

  • Applying skills immediately on the job

  • Questions and next steps

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